Shipping policy

Shipping Policy

Where we ship We currently ship within Australia and New Zealand.

Shipping rates

  • Standard Shipping: $4.00 — FREE on orders over $50.
  • Express Shipping: $8.50 — available on all orders.

Processing time Orders are processed within 1–3 business days. You'll receive a confirmation email when your order is placed, and a notification when it ships.

Delivery time

  • Standard: typically [5–10] business days after dispatch.
  • Express: typically [2–4] business days after dispatch.

Delivery times are estimates and may vary due to courier delays, location, or peak periods. These timeframes are not guaranteed.

Tracking Where available, you'll receive tracking information by email once your order ships.

Incorrect address Please ensure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer.

Lost or delayed orders If your order hasn't arrived within the estimated timeframe, contact us at hello@siwakstick.comand we'll help track it down.